Workplace investigations are complex, multi-stage processes that require careful handling. They involve interviews, in-depth research, analysis, and the preparation of a final report of findings, which employers can use to determine the next steps.
At HR Proactive, our investigators bring extensive experience in employment standards, human rights, and law enforcement. They act as impartial factfinders, conducting thorough investigations by speaking with the complainant, the respondent, and any relevant witnesses. The investigator will review the situation by first speaking with the client, reviewing the complaint (if one has been filed, though a formal written complaint is not required to initiate an investigation), and assessing any applicable policies and procedures. The investigator’s goal is to understand what occurred and determine whether any substantiated findings breach existing workplace policies.
Who conducts the investigation depends on the circumstances. HR professionals often lead these investigations, but if the issue requires extra neutrality, it may be appropriate to bring in an external consultant. If needed, legal counsel can step in, but they won’t be able to represent the company if the issue turns into a lawsuit. Sometimes, an experienced external investigator can offer the best support.
The investigator then gathers evidence, assesses its relevance, and prepares a confidential report that evaluates how the evidence aligns with the organization’s internal policies and applicable human rights or occupational health and safety legislation.
Investigators will review any additional evidence or documents that could support their findings, such as emails, text messages, recordings, or any other relevant materials. Based on this review, they can assess credibility and determine the likelihood that the incident occurred as described.
Once the investigation is complete, the investigator will compile a thorough and comprehensive report. If requested, the investigator will assess how the findings relate to workplace policies, helping to identify any violations. The employer then decides how to proceed—whether to take disciplinary action, offer training, or take no action at all. The findings may also reveal flaws in workplace policies and highlight areas where additional training or policy updates may be needed to prevent future incidents.
If you need assistance with a workplace investigation, please contact our office to learn more about how HR Proactive can help manage and resolve workplace conflicts.
We specialize in helping businesses create safer, more respectful work environments.
Please complete the form below and we will get back to you shortly.
